Privacy Policy

 Effective Date: December 13, 2024

Los Angeles Apostille Notary Service (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://losangelesapostille.com) or engage with our services. By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, mailing address, email address, phone number.

• Identification Documents: Copies of government-issued IDs (e.g., driver’s license, passport) for verification purposes.

• Transactional Information: Details about services requested or provided, appointment dates and times.

• Payment Information: Credit or debit card numbers, billing addresses, and other payment-related details.

• Communications: Emails, text messages, or other correspondence between you and us.

• Booking Information: Details provided through our scheduling platform, Calendly. For more information please visit https://calendly.com/legal/privacy-notice

• Consent Records: Documentation of your consent to receive SMS messages, including date, time, and method of consent.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and other analytical data.

• Cookies and Similar Technologies: Small data files stored on your device to enhance website functionality and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide notary and apostille services, including scheduling appointments and processing documents.

• Communication: To contact you regarding appointments, service updates, or in response to inquiries.

• SMS Messaging: To send you text messages for appointment confirmations, updates, and service-related communications, in compliance with your consent.

• Verification: To confirm your identity and comply with legal obligations.

• Payment Processing: To process payments for services rendered.

• Legal Compliance: To fulfill legal requirements, such as record-keeping and reporting obligations.

• Website Improvement: To analyze website usage and improve our online services.

• Security: To protect our services and clients from fraud and abuse.

2.1 Legal Basis for Data Processing

We process personal information based on the following legal bases:

• Consent: When you have given clear consent for us to process your personal data.

• Contract Performance: The processing is necessary to perform a contract with you.

• Legal Obligations: To comply with legal requirements (e.g., notary record-keeping).

• Legitimate Interests: For purposes that are in our legitimate interests and not overridden by your data protection rights.

3. Consent for SMS Communications

3.1 Opt-In Consent

We obtain your consent to send SMS messages through the following methods:

1. Website Opt-In:

• Process: By providing your mobile number during the online booking process through our scheduling platform, Calendly, and agreeing to our Terms and Conditions and Privacy Policy.

Call to Action (CTA):

“By providing your mobile number and clicking ‘Schedule Appointment,’ you agree to receive text messages from Los Angeles Apostille Notary Service regarding appointment confirmations and updates. Msg freq varies. Reply HELP for help or STOP to cancel. Msg & Data rates may apply. View our Terms and Conditions and Privacy Policy.”

2. In-Person Opt-In:

Process: By providing your mobile number during in-person interactions and signing a Written Consent Form that includes:

• Receipt of our Terms and Conditions and Privacy Policy.
• Acknowledgment of receiving SMS messages related to our services.
• Agreement to the terms outlined in the CTA.

Consent Form Language:

“I agree to receive text messages from Los Angeles Apostille Notary Service regarding appointment confirmations and updates. Msg freq varies. Reply STOP to cancel, HELP for help. Msg & Data rates may apply. View our Terms and Conditions and Privacy Policy at https://losangelesapostillenotary.com/privacy-policy.”

3. Phone Call Opt-In:

• Process: By verbally agreeing during a phone call after being informed of:
• The nature and purpose of the messages.
• Message frequency and fees disclosure.
• How to opt-out and request help.
• Availability of our Terms and Conditions and Privacy Policy.

Consent Script:

“May we send you text messages to confirm appointments and provide updates? Msg freq varies. Reply STOP to cancel, HELP for help. Msg & Data rates may apply. Our Terms and Conditions and Privacy Policy are available at https://losangelesapostillenotary.com/privacy-policy. Do you agree?”

4. Text Message Opt-In:

Process: By initiating communication with us via text message, you consent to receive SMS messages from us under the terms outlined in the CTA.

Automated Reply to Initial Text:

“Los Angeles Apostille Notary Service: Welcome! By texting us, you agree to receive messages regarding appointments and services. Msg freq varies. Reply STOP to cancel, HELP for help. Msg & Data rates may apply. View our Terms and Conditions and Privacy Policy.”

3.2 Message Content and Frequency

• Types of Messages: Appointment confirmations, updates, and service-related communications.
• Message Frequency: Messages are sent as necessary; frequency varies based on your interactions with us.
• Standard Rates: Standard message and data rates may apply according to your mobile carrier’s plan.

3.3 Opt-Out Procedures

• Text Messages: You may opt-out at any time by replying “STOP” to any text message from us.
• Alternative Methods: Contact us directly via phone or email to request opt-out.
• Confirmation: Upon opting out, you will receive a confirmation message, and no further messages will be sent to your number.

3.4 HELP Instructions

• Reply “HELP”: For assistance, reply “HELP” to any text message from us.
• Alternative Contact Methods:
• Phone: (909) 757-6266
• Email: contact@LosAngelesApostilleNotary.com

3.5 Compliance

We adhere to The Campaign Registry (TCR) requirements and the Telephone Consumer Protection Act (TCPA) to protect your privacy and rights.

4. Disclosure of Your Information

We may disclose your personal information under the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist in delivering our services, such as:

• Payment Processors
• Scheduling Platforms: Calendly
• SMS Messaging Services
• Email Service Providers
• IT Support and Security

These service providers have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

4.2 Legal Requirements

We may disclose information if required by law, legal process, or governmental request, including in response to subpoenas or court orders.

4.3 Protection of Rights

To protect and defend our rights, property, or safety, or that of our clients or others.

4.4 Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 Third-Party Links

Our website may contain links to third-party websites or services not operated by us, including Calendly. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

5. Your Rights and Choices

5.1 Access and Correction

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections of any inaccuracies in your personal information.

5.2 Opt-Out of Communications

• Text Messages: Opt-out by replying “STOP” or contacting us directly.
• Emails: Unsubscribe by following the link in the email or contacting us.
• Calls: Request to be placed on our Do Not Call list by contacting us.

5.3 Do Not Sell My Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.4 California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

• Right to Know: Request information about the categories and specific pieces of personal information we have collected about you.

• Right to Delete: Request deletion of your personal information, subject to certain exceptions.

• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

Exercising Your Rights

• How to Submit a Request: Contact us via email or phone as provided in Section 13.

• Verification Process: We will verify your identity before processing your request to ensure the security of your personal information.

• Response Timeframe: We will respond to verified requests within 45 days, as required by law.

5.5 California “Shine the Light” Law

• We do not share personal information with third parties for their direct marketing purposes without your consent.

• California residents may request information about our compliance with this law by contacting us.

6. Data Security

6.1 Security Measures Implemented

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption: Data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) technology.

• Secure Storage: Physical and electronic safeguards for documents and data storage.

• Access Controls: Restricted access to personal information to authorized personnel only.

• Regular Audits: We conduct regular security assessments to identify and mitigate potential vulnerabilities.

• Employee Training: Our staff is trained on data privacy and security practices.

6.2 Data Breach Response

• Notification: In the unlikely event of a data breach, we will promptly notify affected individuals and relevant authorities as required by applicable laws.

• Mitigation: We will take steps to mitigate the breach and prevent future occurrences.

7. Retention of Information

7.1 Retention Periods

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Criteria for determining retention periods include legal obligations, dispute resolution, and enforcement of our agreements.

• Consent Records: Retained for at least four (4) years to comply with legal and regulatory requirements.

• Transactional Information: Retained for the duration necessary to provide services and fulfill contractual obligations.

• Identification Documents: Retained as required for verification and legal compliance.

8. Use of Cookies and Tracking Technologies

8.1 Cookies

• What Are Cookies: Cookies are small text files stored on your device to enhance website functionality and user experience.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and cannot be disabled.
• Analytical Cookies: Collect information on how users interact with our website to help us improve it.
• Functional Cookies: Remember your preferences and settings to enhance your experience.

8.3 Managing Cookies

• Browser Settings: You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

• More Information: For more information on how to manage cookies, visit www.allaboutcookies.org.

8.4 Do Not Track Signals

Our website does not respond to “Do Not Track” signals. However, we do not track users across third-party websites or engage in targeted advertising.

9. Children’s Privacy

9.1 Procedures Regarding Minors

• Age Restriction: Our services are not intended for individuals under the age of 13.

• No Collection: We do not knowingly collect personal information from children under 13.

• Deletion: If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information from our records immediately.

• Parental Rights: Parents or guardians who believe we may have collected information from a child under 13 can contact us to request deletion.

10. International Data Transfers

Our services are intended for use within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Service Providers

We use third-party service providers, such as Calendly for appointment scheduling and SMS messaging services for communications. These providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

• Calendly Privacy Policy: For information on how Calendly handles your data, please review their Privacy Policy https://calendly.com/legal/privacy-notice

12. Changes to This Privacy Policy

12.1 Notification of Changes

We may update this Privacy Policy from time to time.

• Effective Immediately: Changes will be effective immediately upon posting the updated policy on our website with a new effective date.

• Notification of Significant Changes: If we make significant changes, we will notify you by email (if we have your email address) or by placing a prominent notice on our website.

• Encouragement to Review: We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (909) 757-6266
• Email: contact@LosAngelesApostilleNotary.com
• Business Hours: Monday to Friday, 9:00 AM – 7:00 PM; Saturday, 9:00 AM – 7:00 PM; Closed Sundays

14. Consent to Terms

14.1 Affirmative Consent

By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.

15. Governing Law

This Privacy Policy is governed by the laws of the State of California and applicable federal laws.