Terms and conditions

Effective Date: December 13, 2024

Please read these Terms and Conditions (“Terms”) carefully before using the services offered by Los Angeles Apostille Notary Service (“we,” “us,” or “our”). By accessing or using our website (https://losangelesapostille.com) or engaging with our services, you (“you” or “Client”) agree to be bound by these Terms. If you do not agree to all the Terms, please do not use our services.

1. Scope of Services

We provide:

• Notarization of Legal Documents: Certified notarization of various legal documents to verify authenticity.

• Apostille Processing Services: Facilitating the Apostille process for international document recognition under the Hague Convention.

• Mobile Notary Services: On-site notary services across Los Angeles, Orange County, Riverside, and San Bernardino counties.

Service Limitations:

• No Legal Advice: We do not provide legal advice or representation.

• Role Limitation: Our role is limited to verifying signatures, certifying documents, and facilitating Apostille processing in compliance with California state laws.

• Processing Times: Apostille services are subject to processing times and requirements set by state or federal agencies. Delays caused by third parties are outside our control.

• Acceptance Guarantee: We cannot guarantee acceptance of notarized or Apostilled documents by all jurisdictions or agencies. It is the client’s responsibility to verify the requirements of their intended recipient.

2. Client Consent and Communications

2.1 Consent to Communications

By engaging with our services, you consent to receive communications via email, phone calls, and text messages (SMS) for service-related purposes.

2.1.1 Opt-In Methods

We obtain your consent through the following methods:

Website Opt-In:

• Process: By providing your mobile number during the online booking process through our scheduling platform, Calendly, and agreeing to our Terms and Conditions and Privacy Policy.

Call to Action (CTA):

“By providing your mobile number and clicking ‘Schedule Appointment,’ you agree to receive text messages from Los Angeles Apostille Notary Service regarding appointment confirmations and updates. Message frequency varies based on your needs. Reply STOP to cancel, Reply HELP for help. Message & data rates may apply. View our Terms and Conditions and Privacy Policy.”

In-Person Opt-In:

• Process: By providing your mobile number during in-person interactions and signing a 

Written Consent Form acknowledging:

• Receipt of our Terms and Conditions and Privacy Policy.
• Understanding that you will receive SMS messages related to our services.
• Agreement to the terms outlined in our CTA.

Consent Form Language:

“I agree to receive text messages from Los Angeles Apostille Notary Service regarding appointment confirmations and updates. Message frequency varies based on my needs. Reply STOP to cancel, HELP for help. Message & data rates may apply. I have reviewed and agree to the Terms and Conditions and Privacy Policy available at https://losangelesapostillenotary.com/privacy-policy.”

Phone Call Opt-In:

Process: By providing your mobile number during a phone call and verbally agreeing to receive SMS messages after being informed of:

• The nature and purpose of the messages.
• Message frequency and fees disclosure.
• How to opt-out and request help.
• Availability of our Terms and Conditions and Privacy Policy on our website.

Consent Script:

“May we send you text messages to confirm appointments and provide updates? Message frequency varies based on your needs. Reply STOP to cancel, Reply HELP for help. Message & data rates may apply. Our Terms and Conditions and Privacy Policy are available at https://losangelesapostillenotary.com/privacy-policy Do you agree?”

Text Message Opt-In:

Process: By initiating communication with us via text message, you consent to receive SMS messages from us under the terms outlined in our CTA.

Automated Reply to Initial Text:

“Los Angeles Apostille Notary Service: Welcome! By texting us, you agree to receive messages regarding appointments and services. Msg freq varies. Reply STOP to cancel, Reply HELP for help. Message & data rates may apply. View our Terms and Conditions and Privacy Policy at https://losangelesapostillenotary.com/privacy-policy”

2.1.2 Age Restriction

• You must be at least 18 years old to consent to receive SMS messages from us.

2.2 Message Content and Templates

2.2.1 Opt-In Confirmation Message

Template:

“Los Angeles Apostille Notary Service: Thank you for opting in! You will receive text messages regarding appointment confirmations and updates. Msg freq varies. Reply HELP for help or STOP to cancel. Msg & Data rates may apply. Contact: contact@LosAngelesApostilleNotary.com or (909) 757-6266.”

2.2.2 Opt-Out Confirmation Message

Template:

“Los Angeles Apostille Notary Service: You have unsubscribed. No further messages will be sent. For assistance, contact us at contact@LosAngelesApostilleNotary.com or (909) 757-6266.”

2.2.3 HELP Message

Template:

“Los Angeles Apostille Notary Service: For help, contact us at contact@LosAngelesApostilleNotary.com or call (909) 757-6266. Msg freq varies. Msg & Data rates may apply.”

2.3 Messaging Frequency and Fees

Message Frequency:

• Messages are sent as necessary to coordinate services, confirm appointments, and provide updates. Frequency varies based on your interactions with us.

Fees Disclosure:

• Standard message and data rates may apply according to your mobile carrier’s plan.
• We do not charge additional fees for SMS communications.

2.4 Opt-Out Methods

• Reply “STOP”: You may opt-out at any time by replying “STOP” to any text message from us.
• Confirmation: Upon opting out, you will receive a confirmation message, and no further messages will be sent to your number.

• Included Instructions: Opt-out instructions are included in every text message to ensure you have control over the communications you receive.

2.5 HELP Instructions

• Reply “HELP”: For assistance, reply “HELP” to any text message from us.

Alternatively, contact us at:

• Phone: (909) 757-6266
• Email: contact@LosAngelesApostilleNotary.com

2.6 Compliance

We adhere to all applicable laws and regulations, including The Campaign Registry (TCR) requirements and the Telephone Consumer Protection Act (TCPA), to protect your privacy and rights.

For more information on how we handle your personal data, please review our Privacy Policy.

3. Verification of Identity

Clients are required to present valid, government-issued photo identification during appointments. Without proper identification, services cannot be performed.

3.1 Acceptable forms of identification include, but are not limited to:

• Driver’s license
• Passport
• State-issued identification card
• Military ID

4. Appointment Policies

4.1 Cancellations and Rescheduling

Cancellation Policy:

• Appointments must be canceled or rescheduled at least 24 hours in advance.
• Late cancellations (less than 24 hours notice) or no-shows may result in a cancellation fee of $25 to $100 or forfeiture of any deposit paid.

Rescheduling Policy:

• If you need to reschedule, please contact us as soon as possible.
• Rescheduling is subject to availability.

Late Arrivals:

• If you are more than 15 minutes late, the appointment may need to be rescheduled.
• Additional fees may apply for rescheduled appointments due to late arrivals.

4.2 Preparation

Document Readiness:

• Clients are responsible for ensuring that all required documents are completed and ready for notarization.

• Incomplete or incorrect documents may result in delays or additional fees.

Required Documentation:

• All signers must be present with valid identification.
• Any additional required documents must be provided at the time of the appointment.

4.3 Travel and Mobile Service Fees

Travel Fees:

• Mobile notary services may incur additional travel fees based on the location of the appointment.

• Travel fees will be disclosed prior to booking and are non-refundable.

Additional Expenses:

• Parking or toll fees, if applicable, will also be charged.

5. Fees and Payment

5.1 Payment Terms

Service Fees:

• Fees for services will be disclosed at the time of booking.
• Payments are due at the time of service unless otherwise agreed upon in writing.

Non-Refundable Fees:

• Payments for completed services are non-refundable.

5.2 Refund and Cancellation Policy

Refunds:

• Refunds for Apostille services are not available once documents have been submitted to state or federal agencies.

• No refunds will be issued for services rendered.

Deposits:

• Deposits may be required to secure your appointment.
• Deposits are non-refundable in the event of late cancellations or no-shows.

6. Confidentiality and Data Handling

6.1 Privacy Commitment

We are committed to protecting your personal information. All information provided by clients will be treated as confidential and used solely for fulfilling the requested services.

6.2 Data Security

Secure Storage:

• Documents and personal information are stored securely.
• We implement reasonable security measures to protect your information from unauthorized access.

Disclosure:

• We will not sell, rent, or share your personal information with third parties for marketing purposes.

• Information may be disclosed if required by law or with your explicit consent.

6.3 Privacy Policy

• Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

• Please review our Privacy Policy to understand our practices.

7. Liability for Errors

7.1 Accuracy

• While we take every precaution to ensure accuracy, we are not liable for errors or omissions in client-provided documents.

• Clients are responsible for verifying the accuracy of their documents before and after notarization or Apostille processing.

7.2 Acceptance

• We cannot guarantee acceptance of notarized or Apostilled documents by all jurisdictions or agencies.

• It is the client’s responsibility to verify the requirements of their intended recipient.

7.3 Corrections and Rework

• Any corrections or rework required due to client-provided errors or omissions may result in additional fees.

8. Force Majeure

We are not liable for delays, cancellations, or inability to perform services due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government actions
• Pandemics
• Technical issues
• Acts of God
• Other events of “force majeure”

9. Compliance with Laws

9.1 California Notary Laws

• Services are performed in compliance with California notary laws and regulations.

• Fraudulent or illegal activities detected during the notarization process will be reported to the appropriate authorities as required by law.

9.2 Children’s Online Privacy Protection Act (COPPA)

• Our services are not intended for individuals under the age of 13.
• We do not knowingly collect personal information from children under 13.

10. Disclaimer of Warranties

Our services are provided “as is” and “as available,” without any warranties of any kind, express or implied.

• We do not guarantee that our services will meet your requirements.
• We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.

11. Limitation of Liability

To the fullest extent permitted by law:

• Los Angeles Apostille Notary Service, its officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

• Our total liability to you shall not exceed the amounts paid by you for the services.

12. Indemnification

You agree to indemnify, defend, and hold harmless Los Angeles Apostille Notary Service and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of our services
• Your breach of these Terms
• Your violation of any law or the rights of a third party

13. Intellectual Property Rights

13.1 Ownership

• All content on our website, including text, graphics, logos, images, and software, is the property of Los Angeles Apostille Notary Service or its content suppliers.

• Protected by copyright and other intellectual property laws.

13.2 Restrictions

• Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

• You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content.

14. Third-Party Links and Content

• Our website may contain links to third-party websites or services not owned or controlled by us, including Calendly. For more information visit https://calendly.com/legal/privacy-notice

• We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

• Accessing third-party links is at your own risk.

15. Use of Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to enhance your experience on our website.
• By using our website, you consent to the use of cookies.
• Please refer to our Privacy Policy for more information.

16. Electronic Signature Consent

• By using our services, you consent to the use of electronic signatures.
• You acknowledge that electronic signatures are valid and enforceable.

17. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Copying, distributing, or disclosing any part of the website without our prior written consent.
• Using any automated system to access the website.
• Interfering with the security-related features of the website.
• Attempting to disrupt or tamper with the website’s servers or networks.
• Engaging in any unlawful activities while using our services.

18. Termination of Services

We reserve the right to refuse or terminate services at our discretion if:

• The client provides false or fraudulent information.
• Required identification or documentation is not presented.
• The client engages in abusive, unlawful, or prohibited behavior.
• The client breaches these Terms.

19. Dispute Resolution and Arbitration

19.1 Governing Law

• These Terms are governed by the laws of the State of California and applicable federal laws.

19.2 Arbitration

• Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration.

• Arbitration will be conducted in accordance with the rules of the American Arbitration Association.

• The arbitration shall take place in Los Angeles County, California.

19.3 Waiver of Class Action Rights

• You agree to resolve disputes with us on an individual basis.
• You waive any right to participate in a class action lawsuit or class-wide arbitration.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• The remaining provisions will remain in full force and effect.
• The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

21. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Los Angeles Apostille Notary Service regarding the use of our services.

• Supersedes any prior agreements or understandings.

22. Non-Waiver

• Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

• Any waiver must be in writing and signed by an authorized representative.

23. Headings

• Headings in these Terms are for reference purposes only.

• Do not affect the interpretation of the Terms.

24. Survival

All provisions of these Terms which by their nature should survive termination shall survive termination, including:

• Ownership provisions
• Warranty disclaimers
• Indemnity
• Limitations of liability

25. Assignment

• You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

• We may assign our rights under these Terms without restriction.

26. Feedback and Submissions

• Any feedback, comments, or suggestions you may provide regarding our services are entirely voluntary.
• We may use such feedback without any obligation to you.

27. Governing Language

• These Terms are drafted in English.

• If they are translated into another language, the English version shall prevail in case of discrepancies.

28. Updates and Notifications

• We may update these Terms from time to time.

• Changes will be effective immediately upon posting the updated Terms on our website with a new effective date.

• Your continued use of the services after any changes constitutes your acceptance of the new Terms.

• We encourage you to review these Terms periodically.

29. Electronic Communications Compliance

29.1 Telephone Consumer Protection Act (TCPA) Compliance

• By providing your phone number and email address, you consent to receive communications from us, including calls and text messages, for service-related purposes.

Type of Messages:

• Text messages will only be sent to coordinate services, confirm appointments, or to ask for specific directions in the event we are unable to locate the appointment location.

No Telemarketing Messages:

• We do not send telemarketing or promotional messages.
• Communications are solely for facilitating the services you have requested.

Messaging Frequency:

• Messages are sent only as necessary to provide the requested services.

Fees Disclosure:

• Standard message and data rates may apply according to your mobile carrier’s plan.

Opt-Out:

• You can opt-out at any time by following the instructions provided in our communications.

30. Children’s Online Privacy Protection Act (COPPA) Compliance

• Our services are not intended for individuals under the age of 13.
• We do not knowingly collect personal information from children under 13.
• If you are under 13, please do not use our services or provide any personal information.

31. Accessibility Statement

• We are committed to making our website accessible to everyone, including individuals with disabilities.

• If you experience any difficulty accessing any part of our website, please contact us, and we will work with you to provide the information or service you need.

32. Contact Information

For questions or concerns regarding these Terms or our services, please contact us at:

• Phone: (909) 757-6266
• Email: contact@LosAngelesApostilleNotary.com
• Business Hours: M-F 9am -7pm, Saturday 9am -7pm, Sunday - Closed